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STOP error after a WinNT rollup is applied

Compaq Comments Off

Sep 022006

“STOP 0xA” Occurs After Applying Windows NT 4.0 Security Rollup Package

This article was previously published under Q305228

SYMPTOMS After you apply the Windows NT 4.0 Security Rollup Package (SRP) and restart a computer that has one of the following Compaq Smart Array controllers, you may receive an error message on a blue screen:
Compaq SMART Array controller
Compaq SMART-2/E Array controller
Compaq SMART-2/P Array controller
Compaq SMART-2DH Array controller
Compaq SMART-2SL Array controller
Compaq Smart Array 3200 controller
Compaq Smart Array 3100ES controller
Compaq Smart Array 221 controller

This is the error message that you may receive:

STOP 0x0000000A (0xfcc35000, 0xa, 0×00000001, 0x801e092a) IRQL_NOT_LESS_OR_EQUAL

In this error message, the memory that is referenced is 0xfcc35000. The IRQL is 0xa (IRQ 10). Value 0 is a read operation; 1 is a write operation. The address that referenced memory is 0x801e092a.

CAUSE The Windows NT 4.0 SRP exposes an issue with versions earlier than 4.24.0.0 of the Compaq Array Controller device driver (Cpqarray.sys) that is available from any of the following sources: Compaq Web site: Compaq Server Support (SSD) for Microsoft Windows NT 4.0 Compaq SmartStart and Support Software CD-ROM Compaq SmartStart for Servers

For additional information about these packages, visit the Compaq Web site: http://www.compaq.com/

RESOLUTION To resolve this issue, obtain the updated version of the Cpqarray.sys driver from the following Compaq Web site: ftp://ftp.compaq.com/pub/products/servers/supportsoftware/cp001001-001500/cp001095.exe

To prevent this problem from occurring, install the updated Cpqarray.sys driver before you install the SRP.

WORKAROUND If you cannot obtain the updated Cpqarray.sys driver that is described earlier in this article, you can work around this issue by replacing the existing Cpqarray.sys file with the version from Microsoft Windows NT 4.0 Service Pack 6a (SP6a): If the partition uses the NTFS file system, install Windows NT in a different folder so that the files in the partition are accessible.

If the partition uses the FAT file system, start the computer by using an MS-DOS boot disk, and then skip to step 3. Boot the computer to the new installation of Windows NT. Copy the Cpqarray.sys file from Windows NT 4.0 SP6a to the original Windows NT 4.0 folder (%SystemRoot%\System32\Drivers). You may also use the Recovery Console from Windows 2000 to rename the offending driver and replace it with CPQARRAY.SYS from SP6a. As an alternative, you can use the Scsiport.sys file from Windows NT 4.0 SP6a to start your computer. This causes several fixes that are included with the Windows NT 4.0 Security Rollup Package to be removed. The advantage to using this method is that any additional functionality that is included in the Compaq version of the Cpqarray.sys driver is available. To replace the Scsiport.sys file, use the preceding steps, but copy the Scsiport.sys file instead of the Cpqarray.sys file.

MORE INFORMATION 293314 How to Use the Windows 2000 Recovery Console on a Computer with Windows NT 4.0

It never ends…

Dell No Responses »

May 042005

Dell OpenManage Release 4.4 will be released May 31, 2005 with support for Windows Server 2003 Service Pack 1. Until the release of OpenManage 4.4, Customers should be aware that security settings implemented by
Service Pack 1 will prevent earlier versions of OpenManage from reading key system identification information from Dell servers.

Customers who require OpenManage support now should wait until the availability of OM 4.4 to install Service Pack 1.

Customers who require SP1 now should remove OpenManage before installing SP1 and be aware that no OpenManage support is available for SP1 until OM4.4. Attempts to install any version of OM with SP1 will result in a “unsupported hardware configuration” error during the installation process. OM 4.4 will be available on the web on May 31.

Customers who order servers with Windows Server 2003 from Dell after June 20 will get Service Pack 1 pre-installed, along with OpenManage 4.4.

Here’s the download sites:

FTP site where all Systems Management updates are posted. This location provides packages that support all current supported platforms for a given release. If you have a question about which platforms are supported then reference the Compatibility Matrix guide for specific versions and platforms supported.

Top level directory of all System Management downloads at FTP site ftp://ftp.us.dell.com/sysman/

ISO Image of the new Dell Power Edge Updates CD V 4.3 (this is the Server Update Utility CD) ftp://ftp.us.dell.com/sysman/SUU_4.3_A00.iso

Download package that contains all managed node components for Windows. ftp://ftp.us.dell.com/sysman/OMI-SrvAdmin-Dell-Web-WIN-430.exe

Download package that contains all managed node components for Netware. ftp://ftp.us.dell.com/sysman/OMI-SrvAdmin-Dell-Web-NW-430.exe

Download package that contains all managed node components for Linux.
ftp://ftp.us.dell.com/sysman/OMI-SrvAdmin-Dell-Web-LX-430.tar.gz

Download package that contains all managed station components for Windows (ITA 7, BMC console, etc.
ftp://ftp.us.dell.com/sysman/OMI-MgmtStat-Dell-Web-WIN-430.exe

Download package that contains all managed station components for Linux. (BMC console, etc.
ftp://ftp.us.dell.com/sysman/OMI-MgmtStat-Dell-Web-LX-430.tar.gz

External Documentation location: (There are too many files to post individually, so this is the top level view.)

http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=555&l=en&s=biz&~cat=6&~subcat=111

Of course all files are also posted to http://Support.us.dell.com (there are to many files to list here).

Dell no likey AMD

Dell No Responses »

May 022005

Yahoo is reporting that Dell won’t be using AMD chips. They called them the “lone holdout among hardware makers”.
Infoworld is reporting that Intel will have its “first dual-core chips, the Pentium D and Pentium Extreme Edition 840, by the end of June”
Confused about what Dual Core is and what it means to you – check out these guys at Short-Media and their article on Dual Core Processing: Over-simplified, demystified and explained.